Terms & Conditions
We'll always do our best to fulfill your needs and meet your expectations, but it's important to have things written down so that we both know what's what, who should do what and when, and what will happen if something goes wrong. In this contract you won't find any complicated legal terms or long passages of unreadable text. We've no desire to trick you into agreeing to something that you might later regret. What we do want is what's best for both parties, now and in the future.
So, in short; You are hiring us (madcreative) located at Maidstone House, King Street, Maidstone, ME14 9TA to perform creative design services for the agreed price as outlined in our proposal and/or quote.
What do both parties agree to do?
You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You'll give us everything we need to complete the project as and when and in the format we need it. You'll review our work and provide feedback and approval in a timely manner too. Deadlines work two ways, so you'll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.
Us: We have the experience and ability to do everything we've agreed with you and we'll do it all in a professional and timely manner. We'll endeavour to meet every deadline that's set and on top of that we'll maintain the confidentiality of everything you give us.
You'll have many opportunities to review our work and provide feedback. If, at any stage, you're not happy with the direction our work is taking and you wish to end the project prematurely, you'll pay us in full for everything we've produced until that point and cancel this contract.
Graphic Design Projects
We create look-and-feel designs and output flexible end-products. We develop our projects in line with our unique “crowd-sourced” model, developing our work in collaboration with you from concept through draft through output. We supply print-ready digital files which you can take to any commercial printer. If you would like us to source printing quotes for you, we’re happy to do that.
We are not responsible for writing or proofing any text copy. If you'd like us to write new content or proofing text for you, we can provide a separate estimate for that.
You should supply graphic files in an editable, vector digital format. You should supply photographs in a high-resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. If you'd like us to search for photographs for you, we can provide a separate estimate for that. For the best results, we recommend commissioning bespoke photography from one of our photographers.
Web Design projects
We create web layouts that adapt to the capabilities of many devices and screen sizes. We create designs iteratively and use predominantly HTML and CSS so we won't waste time mocking up every template/page as a static visual. We may use static visuals to indicate a look-and-feel direction (colour, texture and typography). We call that 'design atmosphere.'
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person's experience of a design should be appropriate to the capabilities of a browser or device.
Desktop browser testing
We test our work in current versions of major desktop browsers including Safari, Chrome, Internet Explorer, Firefox and Opera.
We do not support Microsoft browsers below IE9 as standard. If you need a design for an older browser, we can provide a separate estimate for that.
Mobile browser testing
Testing popular small-screen devices is essential in ensuring that a person's experience of a design is appropriate to the capabilities of the device they're using.
We test our work in:
- iOS: Safari and Google Chrome
- Android 4.1: Google Chrome and Firefox
- Android 3.2: Browser and Firefox
We currently do not test Blackberry OS or Blackberry QNX, Opera Mobile, Symbian or other mobile browsers. If you need us to test using these, we can provide a separate estimate for that.
Media Production Projects
We are able to offer a broad range of creative services beyond graphic and web design, such as photography, videography, music/audio production or social media management services. The provision of these services will be via our crowd-sourced model, using students who specialize in the relevant discipline, fully briefed and managed by madcreative.
We will supply the resultant work in the most relevant file format for your needs, unless agreed otherwise at the outset of the project. If you subsequently require the files in a format outwith the original specification of the project, we can provide a separate estimate for that.
Our work is fully guaranteed, if we've missed something, we will fix it. If there are elements of the delivered project that require direction, such as CMS use, we will provide that.
Changes and revisions
The price quoted is based upon the agreed size and scope of your project but we're happy to be flexible. If you want to change your mind or add anything new, that won't be a problem and we'll provide a separate estimate for that.
We can't guarantee that our work will be error-free and so we can't be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you've advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you've permission to use them.
Then, when your final payment has cleared, copyright will be automatically assigned as follows:
You'll own the visual elements that we create for this project. We'll give you source files and finished files and you should keep them somewhere safe as we're not required to keep a copy. You own all elements of text, images and data you provided, unless someone else owns them.
We'll own the unique combination of these elements that constitutes a complete design and we'll license that to you, exclusively and in perpetuity for this project only, unless we agree otherwise. We can provide a separate estimate for that.
The individual creator(s) of media elements (photography, video, etc) will own the copyright of the items they have created and will license the use thereof to you, exclusively and in perpetuity for this project only, unless we agree otherwise. We can provide a separate estimate for that.
We love to show off our work and share what we've learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles, in social media, in blogs and in books.
- 50% payment before we start.
- Balance due at delivery.
But where's all the horrible small print?
Just like a parking ticket, you can't transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place. Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of English and Welsh courts.